The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs


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By the greatest challenges to management were "loss of habitat and migration corridors to piecemeal infrastructure development and abandonment of reindeer habitat as a result of human activities and disturbance. This film is useful for introducing this folksong. I've lost count of how many of my fabulous Sharks have recommended it, but I'm sooooooo glad that I took their advice.